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Help & FAQs

using the shopping cart

Please create an account before proceeding to check out, if you are a new customer.
Existing customers, log in by entering your username and password.
Please Note: Our order pages employ Secure Socket Layer 128 bit encryption.
This site is optimized for Mozilla Firefox - please change browser if you experience problems with internet explorer.


payment

Pay with credit card, debit card or PayPal.
Prices are in US $, and are inclusive of tax.

shipping methods and times

FREE SHIPPING OFFER:
We offer free shipping to North America, Western Europe, Australia, NZ & Japan!

We ship worldwide. Most items including accessories and hip scarves are ready to ship instantly.

Express delivery: 2-3 working days. Door to door by FedEx or DHL. Please note that FedEx cannot ship to PO Boxes or APO addresses.
Standard mail: 10-15 working days.
Delivery times may be affected by public holidays.

Shipping prices are regulated according to weight. Our shopping cart system will automatically calculate the shipping costs of your order depending on the country you have selected and the shipping method. Some customs duties may be levied on foreign imports.

For shipping costs, please add items to your shopping basket and proceed to checkout. You will be shown the standard and express shipping costs before payment is requested.

A note about made to measure costumes:
The Turkish Emporium Ltd also offers a complete bespoke tailoring service for made to measure professional belly dance costumes. Please note that our sized costumes are not mass produced in a factory, they are hand made by our highly skilled team of costumiers. Like all works of art, our costumes are painstakingly hand-stitched over several days, and for this reason we ask all of our customers to exercise patience during this period. Please see the costume description for production times. If you have a particular deadline for delivery please let us know after you have placed your order and we will try our best to get your order to you in time.

returns policy

Customer Satisfaction is a top priority of ours. If for any reason you are not completely satisfied with your purchase, please let us know within 7 days of receipt of your order. We will let you know the address of a regional representative in your area for returns.
Upon receipt of the item, we will either credit your credit card for the price of the item or issue store credit, depending on what your wishes are.
All returns must be in as-shipped condition (unused).
Shipping and handling charges are not refundable unless we made an error.

discounts

For wholesale/group pricing, please click here:   http://turkish-emporium.com/register?account_type=7   to view pricing. (PLEASE USE MOZILLA FIREFOX OR ANY BROWSER OTHER THAN INTERNET EXPLORER).

To access the Turkish Emporium affiliate scheme, please email.

how to reach us

If you have questions or concerns about ordering online, or you need some more information which you cannot find from our web site, please feel free to contact us.

Please email Customer Support at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Call us in the US & Canada Toll Free: 1-877-287-1190
For enquiries about status of orders placed please e-mail.

 
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All images and designs of costumes, gifts and belly dancing accessories shown on this site, in our company promotional literature and reproduced with permission in affiliates sites are Copyright 2001-2010 The Turkish Emporium.
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